Data Deletion

Request deletion of your personal information from Codnov.AI. We process deletion requests within 30 days and confirm by email when the deletion is complete.

What can you delete?

• Your full account. We delete your profile, project enquiry history, AI service usage records, and connected-account credentials. Records we must keep by law are retained for the required period and then deleted automatically.
• Just the Meta-connected data. If you connected a Facebook, Instagram, Messenger, or WhatsApp Business account and want only the data we received from Meta removed (while keeping the rest of your Codnov.AI account), note “Meta data only” in your email.

How to request deletion

1. From your account (fastest) — sign in, go to Settings → Privacy → Delete my data, choose the scope, and confirm. You will receive a confirmation email with a tracking code.
2. By email — send a message to privacy@codnov.ai from the email address registered on your Codnov.AI account. Include the scope (full account or Meta-only) and any reference number we may have given you. We will confirm receipt within 2 business days.
3. From Meta’s Business Settings — if you connected via Meta, go to Meta Business Settings → Apps and Websites and remove Codnov.AI. Meta forwards the deletion request to us automatically.

How long does it take?

We complete deletions within 30 days of receiving the request. Most full-account deletions complete within 7 days. Meta-only deletions usually complete within 24 hours. We notify you by email when deletion is complete.

What stays after deletion?

• Anonymised, aggregated analytics that do not identify you (used to improve the service).
• Records we are legally required to retain — financial / tax records and any record under active legal hold or regulatory dispute.
• Email logs of the deletion request itself, kept for 18 months as proof we acted on your request.

Questions?

Email privacy@codnov.ai. Full details are in our Privacy Policy.